Page 197 - COSTILES Carrelages et Bains - Catalogue Zenon Solid Surface

197

GUARANTEE

We, as the manufacturer, guarantee to the buyer and user all the DISCLAIMER OF WARRANTY
rights established under Law 23/2003 of July 10 of Warranties in the The warranty excludes damage caused by breakdowns produced as
Sale of Consumer Goods. a result of:
In addition, we guarantee to the purchaser and user the section
that has its data contained in the Warranty Document, the repair of • Breakage during transport and/or handling during
the device in case of damage due to a material or manufacturing installation.
defect, provided that it is intended for private use and has been • Force majeure due to any atmospheric or geological
handled correctly and as per the relevant instructions for installation, phenomenon.
connection, commissioning, and operation. These repairs will be free, • Chemical products or electrochemical reactions, in
including the cost of replacement parts, the technical personnel labor, combination with the material and/or water, e.g. those
and the travel for the Official Service personnel to the user’s address, produced from spilling liquids or materials on the product,
on presentation of the warranty and purchase documents. due to water hardness and/or excess lime, excessive
This warranty corresponds with the minimum guarantee that we offer humidity.
you as a manufacturer. • Incorrect installation, not in accordance with local laws in
In order to be entitled to this warranty, it is essential to prove the force and the installation manual supplied with the goods.
date of reception of the product to the Official Service, showing the • Intervention or handling by non-authorized technical
INVOICE or PURCHASE TICKET or the delivery note of the product and personnel or personnel not belonging to the Official
the installation manual stamped by the installer. Service, even if the intervention is or has been partial.
• Damage caused by electricity, plumbing, masonry works,
TERMS AND CONDITIONS etc. Carried out when installing the device at the user’s
The period for the consumer to claim non-compliance is 24 months home.
for new products, and 12 months for products purchased in second • Tampering data appearing on the invoice, purchase ticket,
transactions and/or from exhibitions, from the delivery of the goods. or warranty document.
If the goods are in non-compliance with the contract, the consumer • Use not in accordance with the manufacturer’s instructions
can choose between repairing or replacing them, unless either of or unconnected with the purpose of the product.
these is impossible or disproportionate. • The uncommon use of the product in general.

For products delivered by Transport Agencies, the maximum term for The warranty DOES NOT COVER periodic maintenance operations
claims will be 48 hours from the delivery. such as cleaning in general and all those breakages arising from
improper use, or forced use, of the product components.
The deadline for reporting any non-compliance is two months from
the moment the buyer or user had knowledge of it. The warranty DOES NOT COVER work expenses for removing the
product for its repair and/or maintenance.
This warranty is granted in favor of the buyer or user, provided that We recommended installing your products once the location for
this is duly justified with an original invoice or purchase ticket and the supplied goods has been tiled and paved, to facilitate their
delivery note, or delivery note of the device. maintenance operations, except for those where it is necessary for the
subsequent assembly of the equipment or products.
Read the user manual before using the product. Check with your These conditions apply to products installed in Spain, Andorra, and
doctor or specialist whether using it is convenient or not. Do not allow Portugal; if the product is installed in a different country, the warranty
children to use it without the supervision of an adult. terms and conditions will be the strictly legal ones in that country.